PVR INOX reacts after Karnataka health department closes counter over allegations of serving customers in used cups | Today’s news
PVR INOX Ltd issued a clarification after the Karnataka food safety authorities ordered the closure of a juice counter at a Bengaluru multiplex. The incident stemmed from a video that claimed used disposable cups were reused while serving customers. The video has now gone viral and has drawn widespread criticism on social media.
PVR INOX responds to complaints about used glass
In response to the allegations, PVR INOX denied reusing the disposable cups. The company said on X that the alleged cups were damaged and leaking, which had been discarded. “We would like to categorically clarify that there was no re-use of the cups and that the damaged cups were not used for dispensing,” the company’s official statement said.
The Ministry of Health shuts down the counter
Karnataka Health and Family Welfare Minister UT Khader said in a post on X on Friday that an inspection by the health department had taken place at the alleged site. Investigators reportedly uncovered several food safety violations at the business. A notice has been issued to the multiplex, he added.
“Food safety officers from our health department (@DHFWKA) acted on a complaint about cups used to serve juice to customers at PVR INOX, Forum Mall, Konanakunte Cross, Bengaluru. During inspection, officers found a violation of food safety regulations. A notice was issued to the establishment and its juice counter was closed. As far as food safety is concerned, the same rules apply to all brands vp.
supports. I urge all food businesses to strictly follow the rules and run their business with the health of their customers in mind. Public health matters as much as business. If you notice unsanitary food, packaging or serving practices anywhere, scan the Food Safety QR code below and file a complaint. Every complaint will be reviewed,” UT Khader wrote.
PVR INOX reiterated that the cups in question were not used to serve drinks to customers. The company said it also conducted an internal investigation into the incident, which found “no deviation in process.”
Viral video
On November 5, a user posted a video on Instagram. In the clip, it was shown that the used drinking glasses were stacked on top of each other. User Mithil Kumar alleged that employees at PVR INOX multiplex in Forum Mall, Bengaluru were using used glasses.
In response to the video, a Forum Mall official apologized.
“We sincerely apologize for any inconvenience caused. The PVR team is currently investigating the matter and appropriate action will be taken to ensure that it is resolved. We appreciate your bringing this to our attention and assure you that we are taking this matter seriously,” Forum South Bengaluru commented.
