The founder and CEO of Zomato Deepinder Goyal in a post on social media asked for assistance in solving problems related to the initiatives of the company’s customer services after complaining of the adoption of bad service.
“Can we connect to it? It’s not a design and I would like to get to the bottom of this.
The reaction of the Goyal comes after the influencer of the social media named Ravi Sutanjani described the problem with the customer service in Operations Zomato 7 July 2025.
Sutanjani claimed that the Zomato food customer service has fallen in the last two to three years, and now it is allegedly almost impossible to contact the agent if there are problems.
“Zomato’s customer service has fallen significantly over the past 2-3 years. Almost impossible to connect with the agent,” according to the paper on X.
In the social media post, Ravi Sutanjani also claimed that the company would encourage customers to send e -mail in the event of “serious problems” and claim to answer within 72 hours. “Brands should have the support of human customers,” he said.
Further clarification
After Deepinder Goyal replied to the post of Social Media, the higher clerk in Zomato addressed the influence to gather his response to the problem.
Ravi Sutanjani, while responding to Deepinder Goyal’s commentary, appreciated the recognition of the executive and stated that he shared details of the customer service problem and is glad to associate with Goyal himself to discuss and share his view of the situation.
“I appreciate the confirmation, sir. This morning I had a very detailed discussion with someone senior from the escalating table. Just dropped you an e-mail, liked to join and shared my pov.
(Tagstotranslate) Deepnder Goyal
