Delivery agent in Singapore killed the “appalling” response of the company after claiming that the organization was not concerned when it was injured when adding orders. The driver who worked for Grab shared that he was injured while cycling on a rainy day of August 17th, cut his calf and could not continue his work. However, he claimed that the application did not show compassion and refused to cancel the pending commands that were assigned to him.
Orders automatically received
The driver named Arif has spoken about his experience in the parent ship report and claimed that two new orders were automatically accepted by his name To catch an app.
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When Arif realized it was not in a state to deliver orders, he contacted Grab’s chat support to ask for assignments. He also shared pictures of his injury, assuming orders to be easily assigned to other agents. However, the executive refused and asked why he took jobs if he was already injured.
He was also told that he would have to cancel orders if he did not want to deliver them.
Insensitive answer
When he talked to his mother ship, Arif said he did not expect such an insensitive reaction to the chat support. Screenshots shared ARIF shows that he has applied for a catching support to assign both commands and provide evidence of his injury.
However, the cottage responder replied:
“Thank you for informing us about your situation. But if you already knew about your injury and rainy, slippery conditions, why did you go online and accepted work? I sincerely apologize, but we cannot assign your order again.
Limits of “Auto Access” Options Option
Orders were automatically assigned via “Auto Access” Grab Driver App, so the rider is unable to refuse. While delivery riders have the option to take orders manually, this feature has not been used in this case.
ARIF added that most delivery partners prefer “Auto Access” because it helps them more efficiently to receive back-to-back tasks.
Orders canceled
Finally, the customer was canceled by ordering while the driver himself canceled the other.
“It is insignificant that Grab gives me such an answer,” he said.
Catch up apologizes
A spokesman for catching in his mother ship statement acknowledged that the response of CHAT Executive Director was “inaccurate and not on the standard”.
“We sincerely apologize for the experience that our delivery partner has encountered on our platform. If partners are injured in the workplace, they should immediately stop working and treat the first priority. According to our policy, Grab assigns a new delivery partner to complete the order.”
(Tagstotranslate) delivery agent
