Railway decisions to shift digital transactions on ticket counter within the gradual gradual termination of physical transactions raised concerns between parts of employees and the general public. Railways first introduced an experiment in counters of packages where digital pressure was successful when most clients easily switched to a digital payment system.
However, digital pressure in general and reserve counter caused some confusion and technical problems. According to the head of the railway officer, passengers who buy tickets from the system for passengers (BRS) have a physical cash payment, a change date of travel 48 hours before traveling to another convenient date of payment of another 20 GBP for a ticket.
After the introduction of the digital payments system, there is no provision to change the journey date by paying the surcharge for different categories of classes. Instead, the passenger will have to cancel the ticket by paying another 120 GBP for the ticket (sleepers class) and book the ticket again on another date. In this system, the refund will be processed and credited to the passenger’s account later, which will require a passenger to transfer more cash to book the ticket again. .
In the case of a physical monetary transaction system, if the ticket is canceled, the refund will be on the spot and the passenger will only have to bear the fees for canceling another ticket if the 48 -hour window has been taken on the change of the way. Those passengers who know the system still prefer to book tickets in advance by paying cash. A new generation of passengers who do not know the equipment often decide to pay digital money, said the officer.
Similarly, the decision of railways to discourage the discouragement of physical monetary transactions on the General Counter often creates friction among parts of passengers who are still relying on physical cash for everyday transactions, and employees of ticket reservation. Almost 10% of passengers who receive tickets from the non -competent ticket sales system (UTS) still use physical cash for transactions. In addition, the fundamental right of passengers is to choose a payment system for them if physical cash is in the economy for transactions.
However, railway officials explained that the decision to promote digital transactions on the ticket counter and on board the train was accepted by the Railway Council. This does not mean that the general public is denied their possibility for physical cash transactions on counter inputs if they prefer. If there were any shortcomings in digital transactions, they could be repaired later, the officials said. On average, in the Thiruvananthapuram division, it embarks on an average of approximately 1.1 Lakh.
Published – October 14, 2025 20:06
