Chairman of Cesc Ramesh Bandisidde Gowda and another in a one -day legal seminar in Kadakola near Mysur on Friday. | Photo Credit: Special Arrangement
Consumer complaints can be effectively resolved at the level of officers themselves, avoiding legal escalation, said Ramesh Bandisidde Gowda, MLA and chairman of Chamundeshwari Electricity Supply Corporation (CESC).
He installed a one -day legal workshop jointly organized by the Carnataka (KERC) and CESC Commission in the Association of the Association of Karnataka Power Transmission Engineers’ Association in Kadakole near here. The seminar was attended by chairmen, members and officials of various forums for consumer complaints.
This workshop focuses on the equipment of officials with legal understanding to effectively resolve consumer complaints, said Mr. Bandisidde Gowda.
“When consumers encounter problems, they generally approach local officials. If these officials are dealing with seriousness problems, most of the complaints can be resolved quickly without court or regulatory bodies,” he said.
He said that the inability of officials to fulfill their obligations often forces consumers to seek legal means. “We have seen several such cases. However, if each officer works with determination, the number of complaints can be reduced by the commission or judiciary, due to the obligation of both officials and elected representatives, our region witnessed a decline in complaint cases,” he said.
Kerc HK Jagadish, who started the workshop, emphasized the importance of legal literacy among officials. Electricity is necessary in today’s world. Understanding the development of electricity laws helps more effectively in addressing consumer complaints, he said.
Mr. Jagadish watched the history of electricity laws in India and noted that the first law was adopted in 1887 during the British government focusing on security. Today, the electricity sector operates under the 2003 Electricity Act. When generating more sources, consumers have now become the central stakeholders in the legal and regulatory frames in addition to transmission and distribution items, he added.
Kerc Javed Akhtar pointed out that public awareness of the complaint forums is missing. “Many consumers visit the local authorities to solve their problems, but remain about formal complaints forums. This information gap discourages consumers from filing complaints,” he said.
He called on all ESCOMS to publish complaints procedures on their website, mobile applications and reported records in favor of the public.
Minister Kerc Siddeshwar, head engineer of Mysuru DJ Divadkar, head engineer Hassan Zone Harish Kumar, CESC G. Renuka and other higher officials were present. Technical presentations were carried out after inauguration.
Published – 31 May 2025 17:37
