The government has introduced an AI-powered chatbot to help people file complaints
Union MoS (I/C) Jitendra Singh. File | Photo credit: ANI
The Center on Saturday (May 30, 2026) launched an artificial intelligence (AI)-powered chatbot to help citizens file complaints against government departments online.
Launching a chatbot named ‘Samadhan Didi’ here, HRD minister Jitendra Singh termed it as ‘democratization of the public grievance mechanism’ in the country.
A citizen can now file his complaints by simply speaking to the chatbot in his own language and describing his problem in understandable terms without needing to know the ministry/department, category or sub-category he falls under, Mr. Singh said. The chatbot understands the problem, asks a few relevant clarifying questions, automatically identifies the relevant ministry, department, category and sub-category and lodges the complaint with the right authority, the minister said.
Developed by the Department of Administrative Reforms and Public Grievances (DARPG) in collaboration with Bhashini (an artificial intelligence tool), the chatbot has been developed in a secure government infrastructure that ensures data privacy. At the launch event, the chatbot was demonstrated live and tested in various Indian languages.
The chatbot represents a significant step towards making public complaint handling easier, more accessible and truly multilingual, the minister said.
Mr. Singh urged states and other stakeholders to adopt and integrate AI-driven and voice-assisted tools like ‘Samadhan Didi’ into their own state-level grievance portals to reach the last mile.
More complaints
Highlighting the paradigm shift in the country’s public grievance mechanism over the last 12 years of the Modi government, he said that when the government assumed office in 2014, the grievance redressal system witnessed limited public participation, with only about two million complaints registered annually through the Centralized Public Grievance Portal (CPGRAMS) Redress and Monitoring Portal. CPGRAMS allows citizens to raise complaints against government departments online.
The number of complaints received through the system has now increased manifold to more than 25 million annually, Mr. Singh said.
Mr. Singh said the shift reflected growing public confidence in the government’s responsive and citizen-centric approach, as the complaint handling rate now exceeded 95 percent.
The minister noted that the chatbot reflects a commitment to governance that reaches the last citizen.
He said India’s linguistic diversity must be an enabler of access rather than a barrier, embodying the spirit of a self-reliant, technologically sovereign India in which the voice of every citizen is heard, in their own words and in their own language.
Mr. Singh said efforts are underway to expand language availability on the CPGRAMS platform.
In addition to the 22 languages of the Eighth Schedule of the Constitution, regional and indigenous languages such as Bhojpuri, Garo, Khasi and Mijo and Bodhi are gradually being incorporated, ensuring greater inclusiveness for citizens from diverse linguistic backgrounds.
Published – 30 May 2026 21:37 IST