Unexpected removal of the electronic application module from the e-of-office civic portal (eoffice.kerala.gov.in) caused problems for many users who relyed on a user-friendly and accessible platform to use different services of the online government.
The e-mail portal was launched in 2014, was designed as a single window system to simplify management and ensure quick processing of public applications. However, with a sudden download of e-appliance function, users can no longer submit complaints directly to government departments or generate confirmation as evidence of submission-service, which was previously available to everyone.
Activists for the rights questioned the decision to eliminate the module without prior warning or public roads for the reason. They argue that both Keral (KSITM) missions and the National Informatics Center (nothing) provided a satisfactory explanation despite repeated petitions submitted under the Act on Information (RTI).
According to complainants, officials associated with the portal management justified the removal by claiming that the e-mail is general software developed and implemented nationwide nationwide KSITM. However, activists say it does not clarify why the widely used function has been terminated without consulting or notification. They claim that some government officials, dissatisfied with the idea of managing people to people, may have played a role in the decision.
“Nothing or KSITM has not provided any official reaction to the reasons for downloading the electronic application module to this day. The government also maintains silence, even if we are waiting for the main minister’s office,” says PN Kršnakumaran, one of the activists who submitted more RTI requests. Citizens are now limited from their ability to communicate complaints directly through the portal, he adds.
Mr Krishnakumaran also points out that the change has been made quietly, without the official announcement or updating of users. The portal widely promoted as a civic portal by the government should not be closed to people who want to submit their complaints online, he says.
KSITM officials who answered one of the RTI questions say they do not know about the exact reasons for removing the module. As a KSITM node agency, she searched for details from nothing, including information about the technical team that dealt with the service, explained in response.
Meanwhile, nothing sources claim that the module has been downloaded because the individual departments in Kerala have their own online compensation mechanisms. They also add that a similar service was integrated into the official portal of the main minister – cmo.kerala.gov.in – which applicants widely used to present complaints or feedback.
Published – October 11, 2025 20:02
