The Consumer Transport Commission in the Ernacula district has ordered the manufacturing company of the laptop and its seller to pay approximately 1.14 ₹ Lakh native of Muvattpuzha for lack of services and unfair business practices after the notebook bought the customer in the month.
As a student of biomedical engineering, he bought a gaming notebook and paid £ 1.14 £ Lakh within 1+4 -year warranty. The device has become unusable due to recurring problems with trackpad and motherboard, said an order issued by a commission involving DB Binu, President and members of V. Ramacandran and Sreevidhia TN of 29 September 2025.
Out of total compensation, opposite side, which included the sale of HP India PVT. Ltd., Bengaluru and Sysmantech, Kadavantho, were told to pay 20,000 GBP for mental agony, financial loss and inconvenience caused by lack of service and unfair business practice, and 5,000 GBPs at the cost of driving. The Commission’s order stated that the opposite parties were unable to file their written version during the statutory period.
The order stated that the inability to promise the promised service and the supply of basic spare parts was “lack” and this compensation can expand to harassment and mental agony. Repeating/latent production defects for high -value goods justified compensation/return and compensation, she said.
Published – October 14, 2025 20:50
