Any individual over the age of 18 can file a complaint under the provisions of the Consumer Protection Act, 2019. | Photo credit: Getty Images / Representative image
Mysuru District Consumer Disputes Redressal Commission chairman AK Naveen Kumari urged consumers to check quality certifications like ISI before buying products.
The presence of such quality certification marks indicates that the products meet quality standards and have been certified by the government before entering the market, Ms. Kumari said after launching a program on the occasion of World Consumer Rights Day in Mysuru on Wednesday.
Students participating in World Consumer Rights Day at Sarada Vilas College in Mysuru on Wednesday. | Photo credit: MA Sriram
While ISI or Indian Standards Institute is the quality certification issued by the Bureau of Indian Standards (BIS) for industrial and electrical goods, the official mark confirming the purity and authenticity of products such as gold and silver jewelery is Hallmark.
Ms. Kumari also emphasized the need for consumers to check that the product they are buying is past its expiration date.
The World Consumer Rights Day program in Mysuru was organized by the District Administration, Department of Food and Civil Supplies, Mysuru District Consumer Disputes Redressal Commission, Mysuru District Legal Services Authority and Sarada Vilas Educational Institution.
Pointing out that the Consumer Protection Act, 2019 replaced the earlier legislation of 1986 and expanded the services available to consumers, Ms. Kumari said that there is a provision in the Act where a consumer can file a complaint if he is cheated of just one rupee.
A provision has also been made for consumers to lodge their complaints online without having to physically approach the Consumer Disputes Redressal Commission.
“If the purchased product is found to be of poor quality, consumers can file a complaint along with a sample. Complaints can also be filed if banks charge higher than prescribed rates or if consumers are misled by advertising,” she said.
Consumers are also entitled to redress under the law in cases of insurance fraud, fraud in the purchase of medical goods and drugs or medical negligence, she added.
Meanwhile, Mysuru District Consumer Disputes Redressal Commission member MK Lalitha, who was also present, said there was a need for consumers to be well informed in the current context. “They should know how to file complaints if they are cheated when buying goods or services,” she said.
Any natural person over the age of 18 can file a complaint under the provisions of the Consumer Protection Act 2019.
She said consumers should get a receipt when buying any product as it will help in filing complaints if there are any problems in the future.
Senior Civil Judge Amarnath KK, who is also the member secretary of the District Legal Services Authority, said consumers must ensure that the receipt issued at the time of purchase includes the GST number as it will be useful in filing complaints in case of fraud.
Joint Director of Food and Civil Supplies Department, Mysuru, Manteswamy and Sarada Vilas Institutions Secretary R. Dinesh were among the participants in the programme.
Published – 25 March 2026 19:24 IST
