Karnataka Government’s Praja Seve Expands with Launch of ‘Namma Seve’ App

Chief Minister DK Shivakumar receives people’s representation as part of Praja Seva campaign launch in Kudligi town of Vijayanagara district on September 5. Photo credit: File photo

The Karnataka government will expand the scope of Praja Seve, which was launched on September 5 to redress the grievances of the people, by introducing the ‘Namma Seve’ app and making the remaining offline services available online. The new app, which is expected to launch before October 2, can also be used by citizens to flag issues such as littering and potholes.

Currently, 2,300 of the 2,456 services offered by the government are accessed online. Out of a total of 2,456 services, 890 are covered by the Sakala system, which is supported by legislation.

“We intend to make the remaining 156 services operational as well. Discussions will be held with the concerned departments before they are brought online,” Harsh Gupta, principal secretary of the Praja Seve department, told reporters here on Friday. The government is also working on providing a common citizen login ID for all services, he said, adding that each service currently has a separate login ID.

AI for app sorting

As the applications for Praja Seve are received online, the government is deploying AI to sort them and route them to the appropriate departments. Citizens may choose the wrong category, there may be confusion about the category or the computer operator may be mistaken, Mr. Gupta said. “To solve such scenarios, artificial intelligence will be deployed to help route applications to the right departments.” The mobile app will also include provisions for citizens to understand the documents required to avail the service they need, he added.

He said officials are required to give a specific reason for rejecting an application within 21 days. “If an official is found repeatedly rejecting applications without giving reasons, action will be taken against such officials. Although these provisions already exist under the Sakala scheme, awareness of them is low.”

As part of a measure that could reflect the quality of services provided to citizens, the government will introduce a citizen feedback and evaluation system. If citizens give a low rating to the service they used, it will have to be justified, after which the matter will be escalated to higher authorities.

52% of complaints resolved

Meanwhile, since the launch of Praja Seve Abhiyan on September 5, 13,872 (52.6%) of the 26,386 complaints received through the Integrated Public Grievance Redressal System have been redressed, while 12,514 are in the process of redressal.

The finance department had the highest number of complaints at 9,260, representing 35.1% of the total, followed by the urban development department with 4,284 (16.2%) and the housing department with 3,941 (14.9%). The number of applications related to Rural Development Department and Panchayat Raj was 3,853 (14.6%).

In terms of districts, the most applications were received from Kolar (3,738), followed by Vijayanagar (2,986), Gadag (2,953), Bagalkote (1,787) and Tumakuru (1,688).

Among the service categories, complaints related to old-age pension were the highest at 2,087, followed by housing system in CMC areas (2,071), RTC/Pahani (1,567), Housing (1,395) and accommodation system in TMC/TP areas (1,227).

Published – 11 Sep 2026 20:10 IST