As the IndiGo crisis entered its seventh day, the airline again apologized for the nationwide disruption and claimed that its on-time performance (OTP), which is 91% across the network, has also improved. Between December 1st and 7th, it provided refunds for more than 5.8 billion CZK for bookings ₹569.6 crore, according to PTI.
The airline said, “IndiGo has seen significant and consistent improvements across the network. Today, we are all set to operate over 1,800 flights and connect all the stations we operate. We have optimized our operations and managed to reduce the number of cancellations that are communicated to customers in advance, and our on-time performance (OTP) has also improved to 91% across the network.”
The airline handled a large number of cancellations and processed a total of 9.5 million worth of refunds ₹827 crore between November 21 and December 7. In terms of luggage, about 4,500 of the 9,000 bags have been returned to passengers so far, with IndiGo expecting to deliver the remaining items in the next 36 hours.
It said refunds for flights canceled between December 3 and 15, 2025 are currently being processed and passengers affected by the disruption can also get a full waiver of change and cancellation fees for bookings valid until December 15.
“We would like to inform you that refunds for flights canceled between December 3, 2025 and December 15, 2025 are already being processed. In the event that your plans have changed due to the disruption, we are also offering a full waiver of change and cancellation requests for all bookings valid for travel through December 15, 2025. Refunds will be credited to one original payment method or may appear as two transactions or may be credited to one original payment method.
IndiGo crisis
IndiGo has come under intense scrutiny from both the government and passengers after it canceled hundreds of flights since December 2, attributing the disruption to regulatory changes in pilot service and operational norms. This left thousands of passengers stranded at airports across the country.
The aviation safety regulator, DGCA, has issued show cause notices to IndiGo CEO Pieter Elbers and COO Isidro Porqueras regarding the ongoing operational outages.
They were instructed to respond to these notices by Monday at 6:00 p.m.
