Amid mass flight cancellations and delays at several major airports across the country for the fifth straight day, IndiGo on Saturday said the airline is working to restore operations.
In an official statement, the airline said teams are focused on restoring flight schedules, reducing delays and assisting affected passengers during this period.
IndiGo, the country’s largest carrier, also claimed that cancellations had dropped.
“The number of canceled flights today has dropped below 850 flights, which is much less than yesterday. We continue to work to gradually reduce this number over the next few days.”
The airline said it expected further reductions in cancellations in the coming days as recovery efforts continued.
Refund status for canceled flights
The carrier also noted that it is dealing with all customer refunds as a matter of priority and is working closely with airports and partners to ensure timely updates are shared with affected customers at terminals, on its official website and through direct notifications.
She also strongly urged fliers to check the latest updates on the airline’s official “flight status” page before traveling to the airport.
Earlier in the day, the Civil Aviation Ministry directed IndiGo to provide compensation to passengers whose flights were canceled or disrupted, with payments due by 8:00 PM on Sunday, December 7, 2025.
The ministry also ordered airlines not to charge any flight change fees for passengers whose travel plans were affected by the cancellation, along with issuing a warning that any delay or non-compliance in refund processing will require regulatory action, according to an official statement issued on Saturday.
Chaos at airports amid breach
IndiGo’s operations across India remained severely disrupted for the fifth consecutive day on Saturday, December 6, with more than 400 flights canceled at four major airports. This widespread chaos left thousands of passengers stranded.
Mass disruptions and delays stem from an acute pilot shortage. The new FDTL (Flight Duty Time Limits) rules increased weekly rest to 48 hours, extended night time limits and reduced night landings to two. However, the rules were later withdrawn by the Directorate General of Civil Aviation (DGCA) in view of the deteriorating situation.
The situation turned particularly heated at the Mumbai airport when IndiGo passengers clashed with airline staff at the ticketing counter, protesting the nationwide cancellation and demanding upgrades.
