As IndiGo continues to grapple with a massive operational crisis — which has caused around 4,500 flight cancellations since last week — the pilot’s heartwarming message to passengers is making waves on social media. In a video shared by the pilot, who goes by the name Pradeep Krishnan, he apologizes to the passengers sitting on his flight and asks them to be kind to the ground staff.
“I’m sorry! I completely understand how difficult it is when a flight causes you to miss something important. I promise you we are not on strike. As pilots we are trying our best and we also want to go home,” Krishnan wrote.
He continued: “A lot has happened in the last few days and my heart goes out to everyone who is stranded or stuck. I know it’s not easy. Our flight to Coimbatore was also delayed and I’ve seen all the videos of people who were upset and angry. But I just want to appreciate my passengers who flew to Coimbatore. They were so patient and supportive.”
He acknowledged that it was a difficult period, but expressed confidence that the team would recover. “Please be kind to our ground staff. They are trying to get you home,” he urged as he ended his Instagram post.
“I want to go home too,” he says in the video as he explains the current situation.
Here’s how social media users reacted:
One person wrote: “Be kind and gentle! Respect! A real person!” Another added: “Get some rest and go to more crew meetings too.”
IndiGo Flight Cancellation: Latest Update
The unrest at IndiGo has entered its seventh day, with hundreds of flights canceled daily – with major hubs like Delhi, Mumbai, Bengaluru, Hyderabad and Kolkata the worst hit.
Monday’s outages at the airport included the following:
Bengaluru: 65 arrivals and 62 departures cancelled
Chennai: 77 cancellations
When flights were canceled, terminals remained packed late into the night as passengers tried to reschedule their trip or find lost luggage. At Delhi’s Terminal 1 – IndiGo’s largest hub – unattended luggage lined the arrivals area, forcing people to wade through long lines of suitcases.
