IndiGo News LIVE: IndiGo operations across the country remained severely disrupted for the seventh consecutive day on Monday. After days of mammoth cancellations and operational hiccups, the airline claimed the network had been fully restored, claiming “90% on-time performance across the network” on 8 December.
The Directorate General of Civil Aviation (DGCA) issued a notice to the airline on December 6 regarding the wide range of operational disruptions and observed non-compliance and gave it until 6pm on Monday to file a response, however the airline requested more time to respond, saying it was “not realistically possible to determine the exact cause(s)” at this time given the “complexity of operations”.
As flight prices have skyrocketed following the massive flight cancellations, the government has ordered airlines to cap fares. “The price of tickets was limited ₹18,000. It starts from ₹7500 to 500 kilometers and more than 1500 kilometers ₹18,000,” said a senior official.
Speaking to DD News, Union Civil Aviation Minister Ram Mohan Naidu Kinjarapu said that the problems faced by IndiGo’s passengers are related to the airline’s internal crewing and operational planning and not the Aircraft Maintenance and Scheduling System (AMSS). He further argued that there are strict Civil Aviation Requirements (CAR) to protect passengers affected by flight delays and cancellations.
According to Ram Mohan Naidu, CEO and management of IndiGo failed to handle the operational crisis, adding that Prime Minister Narendra Modi “led us and told us to focus on passengers and do more than what is required”.
IndiGo issues a statement
According to a statement from IndiGo on Monday, the airline has processed the refund worth ₹827 crore for thousands of passengers, while the remaining cancellation refunds will be processed till December 15, 2025.
In a statement, the airline said, “More than 4,500 bags have been delivered to affected customers and we are on track to deliver the rest in the next 36 hours. According to IndiGo, it has helped stranded customers and secured more than 9,500 hotel rooms and nearly 10,000 taxis/buses from December 1 to December 7.”
“Over 1,800 flights operated, up from 1,650 yesterday, and 90% on-time performance (OTP) was registered across the network, up from 75% yesterday,” IndiGo said in a December 8 statement.
