IndiGo flight delays continue across the country, while angry scenes unfold at airports. Meanwhile, a post by a Twitter user (now X) about the chaos went viral.
While most of the posts are about the problems travelers have to face due to delays, this user had a different perspective. The post has garnered nearly 1 million views and hundreds of comments.
A user slammed passengers at the Bengaluru airport for shouting at young ground staff. He reminded people that budget airlines cannot control weather, ATC delays or pilot rest rules.
“Currently watching grown adults throw toddler-level tantrums at the BLR gate for the Indigo flight to Goa. Here’s a reality check for anyone losing their minds over the delay,” the user wrote.
Read also | IndiGo flight cancellations LIVE: 135 of the airline’s departures from Delhi have been cancelled
“The 22 year old ground crew member you are abusing is not keeping a plane in her pocket. You booked a low cost airline, not a private jet. Sit down,” the user added.
The report called on passengers to stop abusing staff who are not responsible for operational breakdowns.
“I’d rather arrive in Goa 2 hours late than not arrive at all. The level of claims here is embarrassing. Indigo ground staff don’t want to deal with it either. Be better. Stop treating the service staff like your personal punching bags,” the user concluded.
In one of the replies, a user calls these people “padhe likhe gawaar (educated fools)”.
There are many comments criticizing users for defending IndiGo ground staff. Most of them refuse to call it a “budget airline” and demand efficiency for a “paid service”.
But some agree that the outrage against the ground staff is unwarranted.
“Wild how grown people lose it because of delays. Flight rage always speaks louder than logic,” one social media user responded.
“The ground staff absolutely tried to do their best even though they were short staffed. Yes, it’s an unprecedented situation and people can lose their cool, but that doesn’t help. They’re showing anger at the person who’s actually sitting there trying to figure it out,” came another reply.
Read also | IndiGo debacle explained – Why were over 200 flights delayed?
Another user wrote: “People who fly are usually educated … let’s not act like uneducated … I know it’s very frustrating … but what can they do?”
“When it comes to tantrums, English speakers never hesitate,” chimed in another.
Another user commented: “Flight delays reveal a universal bias: people blame the person closest to them, not the actual system. And aviation is 99% a system.”
IndiGo Flight Delay: What’s Happening?
The frustration among passengers comes amid major disruption. Over 600 IndiGo flights have been canceled since December 2, affecting nearly 30,000 passengers.
IndiGo’s performance on time was affected by new DGCA service rules, technical glitches in crew scheduling, understaffing, bad weather and air traffic control (ATC) delays.
Read also | IndiGo says it “misjudged” the new crew rules and is ensuring full stability until February 10
Travelers faced long waits and rising prices. There have been protests against allegedly poor support at airports. IndiGo says operations will stabilize by February.
IndiGo CEO Pieter Elbers cited the airline’s “public apology” for the ongoing problems.
“The past few days have been difficult for many of our IndiGo customers and colleagues. We serve nearly 380,000 customers a day and we want each and every one of them to have a good experience,” Elbers said in an email.
“We could not keep this promise in the past few days, and we publicly apologized for it,” he added.
