The Directorate General of Civil Aviation (DGCA) has confirmed receipt of IndiGo’s response to the show-cause notice sent to CEO Pieter Elbers and manager-in-charge Isidro Porqueras following the widespread flight disruptions.
The aviation safety regulator received the airline’s response, which was submitted after the original 24-hour deadline was extended to 6pm on Monday. airlines request.
The regulator noted that IndiGo is “profusely apologetic” and deeply regrets the inconvenience and hardship caused to customers.
It is currently reviewing the response and said “enforcement action as deemed appropriate will be taken in due course”.
IndiGo blames a “combination of factors” for the disruption.
In its response, IndiGo attributed the mass disruption to a complex combination of factors that coincided at the same time, including: minor technical glitches, schedule changes related to the start of the winter season, adverse weather conditions, increased congestion on the airline system, and the implementation and operation of updated crew scheduling rules (phase II flight service time restrictions).
Airline companyhe said in his response that “it is not realistically possible to determine the exact cause(s) at this time due to the complexity and sheer scale of the operations”.
“IndiGo sent replies signed by both the CEO and COO on December 8 at 6:01 pm,” the DGCA said in a statement.
The airline also noted that the DGCA manual typically allows a 15-day response time for show-cause notices, suggesting more time is needed to complete a comprehensive “root cause analysis” (RCA).
Government to curtail IndiGo’s operational routes
Union Civil Aviation Minister K Ram Mohan Naidu on Monday announced that the government will curtail IndiGo’s operational routes and reallocate those slots to other carriers. The decisive action follows a period of “extensive operational disruptions” at India’s largest carrier, caused mainly by flight crew shortages following the introduction of new FDTL rules.
“We will reduce IndiGo’s routes. It currently operates 2,200 flights. We will definitely reduce them,” Naidu said Doordarshan news channel.
In total ₹For 730,655 canceled PNRs, 745 million crowns were returned between December 1 and December 8 (as of 5 p.m.), the minister said.
Of the 9,000 passenger bags separated from passengers during the chaos, 6,000 have already been delivered, with the rest scheduled for delivery either Monday evening or Tuesday morning, he added.
Accusing the airline of failing to manage crew and schedule through its day-to-day operations, Naidu had earlier said: “We are not taking this situation lightly. We are investigating. We will take very, very strict action not only for this situation but also as an example.”
(Tagtranslate)Indigo Crisis
