Amid the IndiGo fiasco, baggage handling remains a major challenge for ground staff. Visuals from the Delhi airport show a massive pile-up of unclaimed luggage as many passengers said they had not received their luggage even 24 hours after landing.
Viral videos show hundreds of suitcases lined up neatly inside the terminal, with no indication of when they will finally meet their owners.
Watch the video:
IndiGo, meanwhile, will conduct a “root cause analysis” of the recent flight disruptions, which were triggered by a combination of factors, a senior airline official said on Sunday, as reported by PTI.
The immediate priority, the official added, is to stabilize traffic, with the process expected to be completed by December 10, PTI reported.
Amid the lack of proper crew planning in the implementation of new flight service standards, which has been cited as a key reason for significant operational disruptions, the official said the airline has sufficient number of pilots and there is no shortage.
“Our pilot numbers are fine, though we may not have the luxury of having a buffer,” an official told PTI.
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In an internal video message to employees, Elbers said the airline’s on-time performance (OTP) was expected to be 75 percent on Sunday.
“Today we have implemented further improvements to the system to reach around 1,650 flights,” he said.
New Delhi, India – December 7, 2025: Stranded passengers inquire about flight status at IGI Airport T1 terminal due to mass cancellation of IndiGo flights in Delhi, India on Sunday, December 7, 2025. (Photo by RAJ K RAJ / Hindustan Times)(RAJ K RAJ/HT PHOTO)
The video message was from the airline’s operations control center. “We managed to do the cancellation at an earlier stage so that customers do not show up at the airport in case of flight cancellation,” the CEO said.
According to IndiGo, 137 out of 138 destinations are operational on December 7.
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According to the government compensation total ₹So far, $610 million has been spent on canceled or significantly delayed flights and 3,000 pieces of luggage have been delivered to passengers across the country since Saturday after the government ordered airlines to complete the refund process for canceled flights by Sunday evening and ensure that luggage separated from passengers is delivered in the next two days.
Meanwhile, according to a MoCA press release, the Ministry of Civil Aviation (MoCA) has taken swift and decisive steps to address the disruption caused by the recent IndiGo operational crisis and ensure that passengers do not face further inconvenience.
Air traffic across the country is stabilizing at a rapid pace. All other domestic airlines are operating smoothly and at full capacity, while IndiGo’s performance is showing steady improvement today and flight schedules are moving back to normal levels, the statement said.
IndiGo’s flight operations increased from 706 on December 5 to 1,565 on December 6 and are likely to touch up to 1,650 by the end of today, the statement added.
(With input from agencies)
