India Post modernizes with focus on technology, customer service: Pemmasani

Minister of State for Communications Pemmasani Chandra Sekhar checks a post office in Bhopal, Madhya Pradesh on Tuesday.

India Post is being comprehensively modernized by adopting advanced technology and customer-centric approach to provide faster and better services, Minister of State for Communications Pemmasani Chandra Sekhar said.

According to a press release issued by the minister’s camp office in Guntur, Dr. Chandra Sekhar on Tuesday during surprise inspections of two main post offices in Bhopal, Madhya Pradesh. He said the postal department has been strengthened to operate with the corporate organization’s standards of efficiency and service while maintaining public confidence.

He inspected counter services, ticketing systems, parcel delivery networks, mail handling and other modern facilities. He also interacted with postal service employees to understand their workplace challenges and demands and sought feedback from customers and members of the public on service quality and issues they faced.

He said India Post has evolved from letter delivery to a major utility network offering banking and insurance services. Efforts to strengthen its operations have intensified in the past two and a half years.

He highlighted the expansion of banking services through India Post Payments Bank and the digital transformation of postal life insurance.

He later reviewed BSNL’s network and technical infrastructure in Bhopal and directed officials to ensure uninterrupted high-speed connectivity and improve telecom services.

Published – 10 Nov 2026 18:50 IST