WhatsApp for Android users is reportedly losing media content on the app. The issue affects some users and seems to have arrived with the recent WhatsApp update. It affects users of WhatsApp for Android versions 2.21.9.2 and 2.21.9.3. Some users of the latest version also encountered problems. Although the instant messaging application has not confirmed the issue and provided a solution, it can simply solve your media content.
As Point out Through WhatsApp Beta Tracker Wabetainfo, some users have noticed that they cannot find media content like photos and videos on recent versions of WhatsApp for Android. However, the content exists on the phone and can be accessed through the photo library.
If you belong to these users and are affected by the missing media issues on WhatsApp, you can follow these steps to bring media content back to the app.
How to fix the missing media problem on WhatsApp on Android
Wabetainfo shares a workaround to resolve missing media issues on WhatsApp on Android. However, before starting the process, it is recommended that the user back up the chat.
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Close WhatsApp on your phone and clear the cache to make sure the app doesn’t run in the background.
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Open the local file manager of your phone and go to WhatsApp > media.
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Now move the contents from the media folder to Android > media > com.whatsapp > WhatsApp > media. Note that you only need to move the contents of the media folder instead of the entire folder.
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You also have to wait until everything is moved to the destination folder. Then, open the WhatsApp app.
After following the steps above, you will be able to see your media content on WhatsApp.
If you don’t want to go through the manual approach, you can wait for WhatsApp to bring an update to resolve the issue. This update automatically moves content from an existing folder to a new folder.
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