The Ministry of Civil Aviation on Saturday directed IndiGo to ensure that all baggage that has been separated from passengers due to flight cancellation or delay must be traced and delivered to the passenger’s residential address or an address of choice within the next 48 hours.
The ministry also ordered airlines to maintain transparent communication with passengers about baggage tracking and delivery times and to offer adequate compensation whenever possible under existing passenger rights regulations.
Just a day earlier, the Directorate General of Civil Aviation (DGCA) withdrew the “weekly rest” requirement for crew. Following this, India’s largest carrier IndiGo on Saturday canceled 400 flights across four major airports, PTI reported citing sources.
IndiGo’s mass disruptions and delays stem from an acute shortage of pilots. The new FDTL (Flight Duty Time Limits) rules increased weekly rest to 48 hours, extended night time limits and reduced night landings to two. After the DGCA withdrawal, more pilots are expected to return to service.
(This is a developing story. Keep checking back for more updates)
