The Consumer Transport Commission in the Ernacula district ordered an airline to pay a compensation of 20,000 GBP to a passenger who was unable to travel to Tirupati after the union flight from Bengalur.
The Commission, consisting of President of DB Bin and members of V. Ramacandran and TN Sreevidhia, issued an order of 28 February 2025, which directed Indigo to pay 20,000 GBP as compensation for Aravina Raja Padivattom, who submitted a complaint on August 14, 2018.
The complainant booked four return tickets from Kochi to Tirupati through the travel company online and paid flight fees. He also booked tickets for stay and Darshan in Tirupati.
Representatives of the airlines reportedly reported him on the previous day of his journey that his connecting flight from Bengalur to Tirupati had been submitted. The family was unable to take a joining flight with regard to the plan change. He claimed that administrative and technical bad management of the airlines made him cancel his way. The airline later canceled the connecting flight from Bengalur to Tirupati, according to the order.
Advisor to the Airline informed the Commission that the complainant was aware that enough time gap had to be maintained between two connecting years. The airline claimed that the flight had to be submitted for operational reasons, which was beyond its control. They also returned the complainant’s tickets.
The Commission’s order stated that the airline was unable to submit any evidence to prove that the flight was canceled for operational reasons. The sudden change in the timing and cancellation of the flight caused the complainant to a serious mental agony, tension and other difficulties, and the airline was bound to compensate him for a lack of service, she said.
Published – April 8, 2025 22:15
