National capital residents may soon apply for a marriage certificate, a caste certificate or a driving license at WhatsApp.
As? Officials told Indian Express that the Delhi government is likely to initiate a unique “WhatsApp Governance” initiative, allowing residents to apply for services, verify documents and download certificates using their mobile phones.
“Through this service, Delhi citizens can use multi-running services from the convenience of their WhatsApp account without other requests or physical visits to government authorities, improving the availability, transparency and effectiveness of administration,” said the Indian Express report.
What is the WhatsApp Administration?
The plan looks similar to the previous government scheme of the AAM AADMI (AAP), which provided access to more than 30 services – across government departments – from home. The AAP scheme is likely to be interrupted and can be replaced by what the government of the main Minister Rekha Gupta calls the “WhatsApp administration”.
“Last year, people fought long queues and toutes to get basic certificates. To make it easier, the government is working to start the” WhatsApp Governance “initiative using AI and modern technology to be more accessible,” the official said.
The intention is to strengthen the provision of civic services by integrating key services with the WhatsApp platform using the API and generative AI (Gen AI), according to officials.
How to use services?
At least 25-30 services would be available at first. Other services would be added later.
Through this service, Delhi citizens can use multi-running services from the comfort of their WhatsApp account.
“The dedicated mobile number will be generated for the platform. Citizens can send” Hi “to WhatsApp number to WhatsApp number. They will be directed to various departments where they can apply for the service and fill in the forms. After the verification process, the certificates can be downloaded from WhatsApp via QR code, ”the official said.
This is part of a wider digital transformation strategy in Delhi, which will make public services more intuitive, more responsive and more affordable, stated that the government has added that the government is likely to lift the project in META (formerly Facebook).
(Tagstotranslate) WhatsApp Governance (T) Public Service (T) Delhi Government (T) Digital Transform (T) Civil Service (T) WhatsApp (T) Social Media (T)
