Can blind or visually impaired users order food or meals using the largest Indian delivery applications?
This is now a question before the High Court in Delhi, after the petition of the public interest has accused Swiggy and found that their digital platforms made available to people with disabilities (PWD). Filed in a new Delhi -based availability of NGOs in Delhi could have extensive consequences for digital integration into the prosperous economy of India.
In the order issued on Wednesday, the court was looking for answers from Swiggy, Zudto and the Ministry of Electronics and Information Technology (Meity). Another hearing is scheduled for 28 May.
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The petition, reviewed by Mint, claims that the applications of companies are unusable people with blindness or impaired vision, contrary to the rights of people with disabilities (RPWD) of 2016. It also lists a wider constitutional violation, including rejection of equality, dignity and freedom of expression.
“The petition strives for instructions from this court, which orders respondents to ensure complete compliance with digital accessibility standards,” he says. The desired functions include the compatibility of the screen reader, alternatives for inaccessible elements, and help with a voice camera for tasks such as a refund.
NGOs say that these problems first described with teams of customer support of companies, but did not receive any meaningful response – claiming that ignoring the requirements for accessibility and breach of legal and ethical obligations.
In response to an e -mail inquiry Mint, Swiggy spokesman said the company is determined to make it available to all users, including those who are visually impaired.
“Swiggy undertakes to make your application available for all users, including those who are impact. The app supports more businesses such as food, instamart and dinner.
Swiggy also emphasized several features that implemented to improve availability, including simplified navigation in food menu, adding steppers for easier access to the wheelchair and introducing voice search to help users more easily find restaurants.
“We continue to prioritize availability improvements and we are determined to make the Swiggy application for all inclusive,” the spokesman added.
E -mail questions on Zeto remained unanswered.
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The case is governed by a wider effort for enforcement: in February the main commissioner for people with disabilities (CCPD) fined 155 entities – including the Ministry for External Affairs, Tata Digital, Reliance, National Depositors LTD, Pluxe India and Yatra Online LTD – – do not meet digital accessibility standards.
(Tagstotranslate) swiggy Accessibility
