Janabai of Tamsi Mandal of the Adilabad district has not received her pension in the last four years. Every time she approached the authorities with the complaint, they found it in the “permanently migrated” category.
After recovery, the next time it checks, its account remains empty. After three times she gave up the rounds of government authorities.
Pilot project carried out in the Adilabad district to decentralize the program “Prajavani” Redussance could isolate and solve Janabai’s edition. The problem is now solved by the intervention from SERP.
The pilot project, which is carried out with the initiative of nodal officials Divya Devarajan and with the cooperating efforts of the district administration in Adilabad and almost 60 civil society organizations, has many such successes in a two -month performance.
The report presented to the Chief Minister A. Revant Reddy on Monday has a promise of replication across the state.
According to the latest data, the pilot project received a total of 3,964 complaints within two months, up to 16 centers for facilitating information (IFC) established at the level of mandala within the exercise. In contrast, only 5,821 complaints were filed in the centralized Prajavani program in the same period.
At the end of the two -month project, reports on measures were submitted with regard to 2,037 complaints and interim answers were provided for 140, thus more than 51%success.
“We have identified problem areas in advance and have collected data from the departments in question. For example, we have collected details of all deleted pensions and inform the relevant IFC to verify the same at public hearing at the mandal level,” Sreeharsha Thanoer, an activist for action and research).
Most complaints concerned “praja palan” applications. For 1,697, the highest number of complaints was a subsidy for cooking, while the borrowing of the crop was 674. Other complaints concerned Grušyothi scheme, PM Kisana scheme, individual forest rights, land, land, land and other scary cards, boarding cards for national family benefits. Benefits, catering cards, catering benefits, catering cards, others.
Standard operational procedures were determined, the dated confirmation was provided for each complaint filed and a total of 90 officials for professional complaints were appointed for all departments within 30 days of registration of the complaint. One of the key aspects of the pilot project was public hearing as an interface for gros and complainants for interaction and for higher officials to learn about system issues. Within two months, a total of 32 public hears were carried out at the level of the Mandal, each mandala twice covering.
Coordinators of the Pesa law (Panchayats (extension to the planned areas)), members of the team team SSAAT (Social Audit Society and Transparency), and representatives of civil society were responsible for field and mobilization at the village level for filing complaints for those who could not come to the mandal headquarters.
More than 60 civil society volunteers from Kisan Mitra, the Center for Collective Development, Center for People’s Forestry, Digital Empower Foundation, Mazdoor Kisan Shakti Sangathan, Rhythy Swwaijya Vedik, Safa, Safar, Safar and other civil society organizations The project, regardless of which was immersed, or on the basis of a porous process, regardless of which was immersed by a pilot project. Public Access to Portal, Lack of Time OS and SOPs, Limited Citizens’ Access, Lack of System Sorting and the absence of Tracking Mechanism for Citizens as Calls with Centralized Prajavani program.
Published – April 15 2025 20:32
