Urban Company has introduced India unmatched lightness into the world, be it AC service, deep cleaning for home or spa services at home. However, those who work for society are often amazed by their back reservations.
In the lengthy post of LinkedIn, Anjali Kelkar, Magpiee Brand Solutions, he stressed “inhuman” performance standards for his service partners.
“You’re just as good as your team,” said Anjali, who booked a masseuse from the city company.
Anjali shared that she is a regular user of the services of an urban company. However, she said that her last appointment reminded her that “a great experience with customers cannot come at the cost of the service provider.”
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She said that she and the company book a home spa session with the company on Sunday because it was the only time available.
In the now viral post Anjali said that Masseus, Nisa (name changed), called her 15 minutes before the meeting to ask if she could come a few minutes late.
“She just finished the previous meeting and she didn’t eat all day for her back reservations. I agreed, even though I was afraid of my own schedule,” she said.
When Nisa finally arrived, Anjali said she was “visibly desperate” and in tears.
At that time, she learned that the urban society does not allow her partners to refuse meetings, “even if they are not feeling or impressed”.
Anjali said that the cancellation of three meetings could result in the service partner losing their profile on the platform and income for several days.
It emphasized the operation in the metro cities and stated that the delay damaged employees’ evaluation and the company offers no bumper between reservations.
Specifically, she talked about the masseuse and said, “Despite the physical toll giving massage,” bear heavy massage tables. “Nisa has recently been diagnosed her hernia for tension”.
Anjali said, “Despite her exhaustion Nisa, she insisted on finishing the meeting – and she did so with perfection.”
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-Hoo, she said she left her with a heavy heart.
“Isn’t it inhuman to design a performance system that builds experts to fail? Shouldn’t they have the right to reject the work if there is a valid reason? Shouldn’t there be a time buffer between meetings in metro cities with high traffic?” Anjali asked.
“We shouldn’t be more mindful as customers – and should not be platforms more humane?” She added.
The hope of a change in how the city company supports and protects its employees, Anjali said, “Remember: Your team is your biggest benefit. Take care of them!”
“Stories like these remind us …”: the answers of the city society
Urban Company replied to Anjali’s LinkedIn Post and said “they are constantly working to improve systems that control the reservations, plans and well -being of partners to minimize overload and burnout.”
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However, the company said: “It is clear from your report that we still have to do work – and your remark serves as an important reminder of what really matters: a person for service.”
They appreciated Anjali for showing Nisa “the kindness and empathy she had so clearly needed”.
“Stories like these remind us of the incredible resistance of our service partners – and the responsibility we carry as a platform to support them,” said Urban Company, and at the same time assured Anjali that her feedback was shared with the teams.
“We are determined to do better – for both our customers and for our valuable partners,” they added.
(Tagstotranslate) Urban Company
