Reliance Jio has suddenly stopped working for millions of users throughout India on Sunday evening (July 6). People in Mumbai, Delhi, Bengalur and 10 other cities have lost mobile signals and Internet access around 20:10.
Sunday outages of sparks of fury because internet and cellular networks disrupt nationwide
Phones showed “only emergency calls” or completely empty signal moldings. More than 11,000 complaints were flooded with Downdettor within hours, 81% reported “no signal” while others faced a dead connection of Jiofiber.
Jio’s customer service lines also collapsed and the users let the dead phones shout. This reflects Jio’s 16th June Kerala collapse when 12,000 complaints discovered in 47 minutes.
This is not the first melting Jio. On June 16, Kerala faced 12 hours of failure, 56% of lost mobile data, and 29% had dead signals. The engineers blamed “software update failure”, but Jio has never publicly explained.
Similar accidents hit Gujarat (29th June) and Madhya Pradesh (1 July), where users reported “two weeks without 4G”. Monsoon rains worsen the tower damage, but Sunday mostly clear weather suggests that it is an internal failure of Jio.
Jio was silent without an official statement, the timeline of the recovery or apology.
Customer care only recommended “restarting equipment or switch aircraft mode” that has become a topic of discussion on social media. The past outages have seen that Jio compensates for 1 GB of free data, but many have never received it.
(Tagstotranslate) Jio Customer Service (T) Jio Outage
