Kerala Home Minister’s office is getting a new digital system

Home Minister Ramesh Chennithala examines the functioning of the digital system launched on Friday at his office in Thiruvananthapuram

A digital system has been introduced to coordinate the functioning of Home Minister Ramesh Chennithala’s office with the day-to-day operations of the Kerala Police. The system consists of two portals — HM Acts and HOMeS — which are designed to streamline the handling of public complaints and provide real-time information on serious crime and police activity to the Home Secretary.

On the HM Acts portal, every complaint received by the Home Secretary will be digitally registered and forwarded to the concerned police stations through iCoPS, the core software system of the Kerala Police. Appropriate instructions will be issued based on the nature of each petition and the progress of the complaint can be tracked at each stage till its resolution.

Complaint status monitoring

The new system will also allow claimants to track the status of their complaints without having to send letters or make phone calls to inquire about progress. Updates, including information on complaint handling, will be communicated to applicants via SMS.

A second portal, HOMES (Home Department Operations, Monitoring and e-Services), was developed to enable the Home Secretary to monitor police activities in real time. Its key feature is a dashboard that provides information and statistics regarding crimes registered across the state.

Through the portal, the Home Secretary can access the details of FIRs registered every day in the state. The facility will eliminate the need to collect information separately from different police stations as consolidated crime statistics will be available through a dashboard.

Published – 13 Nov 2026 23:32 IST