Bengaluru Police uses AI to assess 112 emergency response

ByTech Word News

The initiative follows a successful Proof of Concept conducted with Bengaluru-based AI startup VocalLabs to automate feedback calls to complainants after closure of emergencies. | Photo credit: File photo

The Bengaluru City Police has collected feedback from over 1.5 million citizens over the past three months using an AI-powered voice platform to evaluate the effectiveness of the 112 Emergency Response Support System (ERSS).

The initiative follows a successful Proof of Concept (PoC) conducted with Bengali startup VocalLabs AI to automate feedback calls to complainants after emergency closures.

Previously, these calls were handled by trained call center operators, which limited the number of citizens who could be reached due to labor shortages. The new Voice AI-112 platform can conduct phone conversations in multiple Indian languages ​​at scale.

The feedback helps evaluate the quality of emergency response, behavior of police personnel and service delivery, allowing senior officers to identify areas for improvement, city police commissioner Seemant Kumar Singh said.

Published – 11 Nov 2026 19:21 IST