Amazon CEO Andy Jassy told employees that the company expects to reduce its company labor in the next few years because it is increasingly relying on artificial intelligence (AI). In a memorandum throughout the company, Jassy explained that Amazon records significant investments in generative AI, which already transforms different parts of business-customer service after advertising.
“When we are introducing more generative AI and agents, it should change the way our work is done,” he wrote. “We will need fewer people who are performing some of the jobs that are being made today, and more people who make other types of jobs. It is hard to know exactly where these networks over time, but in the next few years we expect it to reduce our overall business force because we get profits from AI use.”
Jassy noted that Amazon currently has more than 1,000 generative tools and AI applications either in development or already in use. But he said it was just the beginning and he calls “a small fraction of what we eventually build”.
The CEO added that the company is planning to increase its focus on AI in the coming months. “We will further tilt in the coming months. We will be much easier to build AI agents and then build (or partner) on several new agents across all our business units,” he said.
He also emphasized the growing meaning of AI agents and called them a key force for change. “These agents will be in every society and in every imaginable field,” Jassy said.
He encouraged employees to adapt, urged them to stay curious and engage in technology. “Be curious about AI, educate yourself, attend workshops and take training, use and experiment with AI whenever possible. Those who accept this change will become AI, help us build and improve our AI and deliver customers.
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