APPTD directs 161 DDOs to install QR code based feedback posters

Andhra Pradesh Public Transport Department (APPTD-APSRTC) has directed all its 161 Drawing and Disbursing Officers (DDOs) to install QR code-based visitor feedback posters at prominent locations in their respective offices to facilitate public feedback on government services and employee performance.

A statement issued on Friday said the initiative aims to provide a simple and convenient mechanism for visitors to share their experiences and views on the functioning of government offices, thereby improving transparency, accountability and service delivery.

The guidelines follow a government directive issued on October 11, which said that only 15,927 out of 35,926 government offices in Andhra Pradesh had put up posters with the prescribed QR code, so the exercise was handled in a few offices.

In this context, APPTD has asked all its 161 DDOs to complete the installation on top priority.

The ministry expects that the QR code-based feedback mechanism will encourage public participation and provide valuable information to the government about the quality of services provided. Feedback is also expected to help identify areas for improvement and make government agencies more responsive to citizens’ needs and expectations.

Published – 06 Nov 2026 21:33 IST