Telangana State Road Transport Corporation (TGSRTC) began to receive Unified Payments Interface (UPI) transactions a few months ago to make passengers and solve the problem of small changes. Although the initial reaction was encouraging, according to RTC officials, the payment method is still achieved by widespread popularity.
According to official data, a digital transaction now an average of 35,000 per day. Other digital payments for pre -seat reservations represent another 14,000 transactions per day. Passengers scan the QR code on the ITIMS (ITIMS), transmitted conductors, after which digital payment is processed and tickets are processed.
With approximately 2,800 buses, TGSRTC has approximately 6,200 ITIM with QR code. There are a large number of them in the larger Hyderabad zone (GHZ), which includes the IT corridor in Western Hyderabad.
Despite the promising beginning, however, the data suggests that the acceptance of digital payments remains slow. While TGSRTC officials emphasize that absorption is organic, digital transactions currently represent a little more than 10% of total tickets in the GHz. Another 20% is for preliminary reservations.
“We have started to accept digital payments very recently. We want digital payments to be organic. Once the system is stabilized, we will certainly work on the awareness and expansion of this method of payment,” said TGSRTC vice -chairman and VC Sajjanar CEO.
Occasional defects
The payment process was smooth and trouble -free. Occasional defects, however, were reported as a delay in digital payments processing. Conductor on the 49m route – which connects Mehdipatnam and Secunderabad – sometimes spoke of slow processing, probably due to weak network signals in certain areas. “Sometimes, at a time when the payment is processed, we are already at another bus stop,” he said.
However, TGSRTC officials attribute these problems to the recent UPI outage, which disrupted digital payments across the country, an incident recognized by the Indian national payment company (NPCI).
“Given the recent UPI outage, some payment problems have been raised. Otherwise there are no significant problems with UPI payments,” Mr. Sajjanar explained.
Transport researcher praised the TGSRTC transition towards digital payments, proposed further measures to increase. He proposed to install static QR codes on the panels inside the buses, as seen in Bengaluru to facilitate easier cashless payments, as an alternative to scan codes on ITIM.
“Digital transactions have gained massive popularity elsewhere. It is only a matter of time before TGSRTC itchy itchy a significant increase in these payments,” the transport expert said.
Published – May 14, 2025 20:55
