India Post posts record first-quarter revenue of ₹4,009 crore, adds ₹728 crore from year-ago period

New Delhi: India’s state-owned postal service has recorded its highest revenue in the first quarter of the year ₹4,008.95 crore in April-June 2026, driven by growth across parcels, citizen-centric services and international trade.

With a year-on-year growth of 22.2%, India Post achieved 81% of its revenue target for the first quarter, i.e. ₹4,951 crore and around one-fifth of its full-year revenue target ₹19,803 crore, the Department of Posts said in a statement on Tuesday.

Communications Minister Jyotiraditya M. Scindia, chairing the quarterly meeting of the Trade Review Board of the Ministry of Posts, said the performance reflected India Post’s transformation into a modern, technology-driven and citizen-oriented organization.

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“The record performance in the first quarter of FY2026-27 is not only a financial milestone but reflects the trust that millions of citizens place in India Post every day,” said Scindia.

To sustain growth in the remaining quarters of FY27, the Secretary directed the department to strengthen customer acquisition, deepen collaboration with corporate and institutional clients, expand strategic partnerships, and improve branch-level execution through regular performance reviews.

Scindia also proposed a cluster approach by grouping the country’s 23 postal circles into three clusters to drive targeted interventions, knowledge sharing and accountability.

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Vasumitra, former member Office of Postal Services, said the crossing ₹4,000 crore in the first quarter is an important milestone for India Post.

“It reflects a shift from a conventional postal operator to an integrated network of logistics, financial and citizen services,” Vasumitra said. “Sustaining this growth will depend on continued investment in technology, operational efficiency and customer acquisition.”

Segment performance

Among the business segments, Citizen-Centered Services (CCS) posted sales of ₹recorded 203.12 million, the fastest growing by 85.7% year-on-year. Parcel services grew by 49.9% year-on-year and sales rose to ₹296.27 crore, reflecting the Department’s growing role in India’s e-commerce and logistics ecosystem.

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Traditional postal services grew by 41.9%. ₹782.78 trillion, while International Relations and Global Trade (IR&GB) registered 34.3% year-on-year growth ₹183.70 crore despite global economic uncertainty.

Postal Life Insurance and Rural Postal Life Insurance (PLI/RPLI) grew by 20.1%. ₹418.65 trillion, while the business of Post Office Savings Bank (POSB), the department’s largest revenue contributor, grew by 9.7% year-on-year to ₹2,124.42 million crowns.

Among postal circles, Andhra Pradesh, Chhattisgarh and West Bengal emerged as the top performers during the quarter.

Operational indicators have also improved significantly. The number of post offices reporting zero business transactions has decreased by more than 92% in POSB, 97% in PLI/RPLI and 99% in Express Post and Parcel compared to the corresponding quarter last year, indicating higher business activity across the postal network.

The expense coverage ratio (ECR) — which measures the extent to which operating expenses are covered by department revenue — rose to 32% during the first quarter from 28%, including pension costs, and to 47% from 41%, excluding pension costs.

Given this, broad growth is significant Established in 1854, India Post operates one of the world’s largest postal networks with over 164,000 post offices, nearly 90% of which are located in rural areas.

The department is increasingly positioning itself as a logistics and financial services network by expanding parcel delivery, leveraging its nationwide network of post offices for government and civic services, and enhancing financial inclusion through savings and insurance products.