Awareness of Bescom’s HT Mithra application is lacking among industrialists

Launched in April 2026, the app was designed for HT consumers including industries, large commercial complexes, hotels and others to file and resolve complaints related to power, billing, security issues in a timely manner. | Photo credit: K. MURALI KUMAR

More than 17,000 HT electricity consumers have used the HT Mithra mobile app. However, there was a lack of awareness among consumers on how to use the app, say industry insiders.

B. Murali Krishna, industrialist and president of Peenya Industries Association said, “HT Mithra’s mobile application is really good and user friendly. It has benefited many industrialists in filing complaints and resolving them timely. The entire application has been developed to focus on consumer complaints. However, there is less awareness among users on how to use it.”

“We have asked Bescom officials to hold meetings with industrialists in its jurisdiction to create awareness about the app so that more people can download and use it. A meeting regarding the same will be held at the sub-divisional office in Peenya soon,” he added.

The app was launched in April 2026. The app is designed for HT consumers including industries, large commercial complexes, hotels and others to file and resolve complaints related to power, billing, security issues in a timely manner.

N. Shivashankara, Managing Director, Bescom said, “HT consumers constitute only 0.15% of the total consumer population. However, their revenue contribution is 30% of Bescom’s total revenue. From April 2025 to March 2026, the total revenue generated by HT consumers is ₹ 10,696.59 ₹ 10,696.59 to enable seamless registration of mobile applications and complaints in in the amount of 59 and have them resolved without long delay through the appropriate divisional functionaries.’

Pointing out the difference between registering a complaint on Bescom helpline 1912 and registering on the HTMithra app, Mr. Shivashankara said, “Whenever consumers register on 1912, it will take time for the call center manager to identify the officials and direct the complaint to them. This wastes major time. But we have a complaint number mapped in the app with the notification that the complaint will be registered by all mobile division officials. officials.”

He added, “There is a countdown time for officials to come and fix the problem, which is six hours as set by the Karnataka Electricity Regulatory Commission (KERC). The app also indicates this countdown time to consumers as well as Bescom divisional officials. They have to attend immediately or the problem will be escalated to senior engineers and finally to the CEO.”

So far, Bescom has been able to resolve more than 200 complaints registered by HT consumers. Once the issue is resolved, the consumer will be notified and must provide feedback and mark the “closed” option available in the app.

“If consumers want the complaint to be reopened due to incomplete resolution, they can click on ‘reopen’ option. They will participate again and higher officials will take note,” he said.

Mr. Shivashankara said that after receiving a good response from HT consumers on the app, they are working on developing a similar app for LT (low voltage) consumers, common household connections. “We will also launch the LT Mithra app soon so that LT consumers can register and get their grievances redressed,” he said.

Some additional features on HT Mithra

Consumers can check the status of complaints

An electronic copy of the electricity bill is available

Consumers can know their jurisdictional engineers after completing registration

Consumers can change their registered mobile number if required

Published – 13 Jul 2026 23:55 IST