The businessman thanks IndiGo for going the "extra mile" for him; Netizens Say 'Kindness Often Goes Unnoticed'

Standard complaints about airline delays, luggage mishaps and rude staff are staples of social media and rarely surprise netizens anymore. However, in a refreshing post, a businessman traveling to Nagpur via low-cost carrier IndiGo had only kind words for the airline’s staff.

He praised the IndiGo employee who went above and beyond and spent a full 15 minutes carefully securing the badly packed carpet. The businessman also noted that people are always quick to point out mistakes, so he felt obliged to be equally vocal in his appreciation.

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“The Extra Mile”

Businessman Nasser Saleh took to social media to share a rare note of appreciation for IndiGo, publicly thanking a crew member named Shardul for going the “extra mile” to help him.

“I was traveling from Nagpur airport today and I was in a hurry so I wrapped my car very recklessly and before check-in an indigo staff named Shardul made a whole cellophane tape out of stickers,” said Nasser. “It took him all of 15 minutes.

The businessman also said he told Shardul, “It was just a carpet, don’t worry,” but still did it for him.

Touched by the kind gesture, Nasser said: “Since we are very vocal about the mistakes they make, I think we also have an obligation to appreciate the little things and the effort they put into it.” “Well done!”

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“We’ve been very vocal about the mistakes airlines make. So I think we have an obligation anyway to appreciate people who go the extra mile when they don’t have to,” the entrepreneur wrote while sharing the role. “Thank you, Shardul. Thank you, Indigo!”

In the comments section, Naseer tagged Shardul and said, “Thank you!” To this, an IndiGo employee said, “It was a pleasure to have you on board with us!💙”

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How netizens reacted:

The post sparked a wider online conversation about the importance of recognizing exceptional customer service in the airline industry. Social media users praised Shardul’s great work ethic and thanked Nasser for recognizing and sharing his kindness with the virtual world.

“It takes a big heart to appreciate someone being kind…” said one user. “That shows the good in you too sir ❤️,” added another.

The netizen said, “In a world where overreactions get opinions and kindness often goes unnoticed, it’s refreshing to see someone appreciate the little things. I’m glad you noticed. Keep it up.”

“As my senior taught me, people don’t remember your name; they remember your effort and dedication. Thanks sir for sharing,” another user commented.

Another netizen commented: “That’s true. Even with Google reviews I see people only want to leave a review when something goes wrong?! We need to change this attitude.”