Chief Minister N. Chandrababu Naidu
Chief Minister N. Chandrababu Naidu on Monday emphasized the need for widespread use of technology in administration to ease the workload of field staff and increase efficiency in public service delivery. He directed the officials to provide proper training wherever there are performance gaps and to ensure continuous monitoring for tangible results.
The Chief Minister, who presided over the review meeting of Real-Time Governance Society at the camp office, said that many governance challenges can be effectively addressed through technology-based solutions. He emphasized the importance of encouraging officials and employees at all levels to adopt digital tools in their daily functioning.
Declaring 2026 as the year of technology-based decision-making, Mr Naidu said the role of artificial intelligence must expand across government services. It tasked officials to use artificial intelligence to redress public grievances faster and strengthen data-driven governance for informed policy-making.
Officials informed the Chief Minister that as many as 878 government services are currently being provided to citizens through Mana Mitra WhatsApp Governance. So far, around 1.43 million people have used these services, indicating the growing acceptance of digital governance platforms.
The Chief Minister said the government would place more emphasis on technology integration across departments to improve transparency, accountability and quality of services. He also reviewed the performance of key departments like health, agriculture, revenue, roads, RTA transport and fire services and directed the officials to further improve the results through technological interventions.
Reiterating his vision for efficient and citizen-centric governance, Mr. Naidu said technology should act as a catalyst for better decision-making and faster service delivery, benefiting both civil servants and the public.
Published – 26 Jan 2026 20:10 IST
