Amid the cancellation of IndiGo flights, the government on Friday ordered a high-level inquiry. “The inquiry will examine what went wrong at Indigo, determine responsibility wherever necessary for appropriate action and recommend measures to prevent similar disruptions in the future and ensure that passengers do not face such hardships again,” Aviation Minister Ram Mohan Naidu said in a statement.
Naidu also said that the FDTL orders issued by aviation watchdog DGCA have been temporarily suspended with immediate effect to stabilize traffic and prioritize relief to affected passengers. He said airlines have also been directed to provide timely and accurate updates to all passengers and ensure automatic refunds.
IndiGo reportedly canceled more than 400 flights on Friday alone, adding to the already mounting woes of several stranded passengers.
Team of 4, restoration in 3 days – What did the ministry say?
- The DGCA set up a four-member committee to conduct a comprehensive review and evaluate the circumstances that led to “such a massive disruption”
- The Aviation Safety Authority’s FDTL rules have been temporarily suspended with immediate effect.
- The government also said that flight schedules are expected to stabilize and return to normal by tomorrow, Saturday 6 December.
- Full restoration of services is likely to be achieved within the next three days.
IndiGo crisis deepens – How did the chaos unfold?
What started as a single day of cancellations and delays has now grown into a four-day saga. Over the course of this week, 20-year-old domestic carrier IndiGo has seen an increasing number of flight cancellations and delays across its network at major airports in India.
Passengers reported delays since December 2 and service disruptions continued today, December 5, with PTI reporting at least 400 canceled flights across the country’s airports.
