IndiGo on Friday issued a detailed public apology to passengers, confirming the all-day cancellation of all domestic flights from Delhi Airport (DEL) on December 5, 2025, amid massive operational disruptions across the country.
Here’s what IndiGo had to say
In an official statement, IndiGo said, “We deeply apologize and understand how difficult the past few days have been for many of you. While this will not be resolved overnight, we assure you that we will do everything in our power to assist you in the meantime and bring our operations back to normal as soon as possible.”
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Today should be the day with the highest number of cancellations as we are doing everything necessary to make incremental improvements, the statement added.
“We will offer a complete waiver on all requests to cancel/reschedule your bookings for travel between December 5, 2025 and December 15, 2025. Thousands of hotel rooms across cities and surface transportation have been arranged for the convenience of our customers,” IndiGo said.
“Our Al assistant 6Eskai can help you with flight status, refunds and booking changes golndiGo.in/6Eskai,” he added.
IndiGo added that it has significantly expanded its contact center capacity to reduce waiting times and said, “We want you to know that you will see incremental progress. We will do everything to win back your trust… We cannot lose it at any cost.”
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Meanwhile, the Directorate General of Civil Aviation (DGCA) has appealed to the Airline Pilots Association of India (ALPA India) and pilots for cooperation amid the ongoing outages.
The DGCA said, “In light of the current disruptions due to M/s IndiGo affecting air traffic, where several flights across the country have been affected due to operational constraints, unpredictable weather conditions and increasing seasonal demand, the aviation sector is experiencing significant pressure.”
It noted that more than 500 IndiGo flights were delayed or canceled on Friday, causing nationwide inconvenience.
“As the fog season, peak holiday season and honeymoon season approach, it is essential that the industry prepares for even greater operational challenges,” the regulator said, calling on pilot authorities to cooperate fully to ensure stable operations and minimize further delays.
IndiGo on Friday canceled all its outgoing domestic flights from Delhi airport till midnight as the airline continues to face significant operational disruptions.
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Meanwhile, IndiGo, according to sources, has canceled all departures from Chennai airport till 6 pm on Friday, PTI reported.
“IndiGo domestic flights departing from Delhi Airport on December 5, 2025 are canceled till midnight tonight (11:59 PM),” Delhi International Airport Ltd (DIAL) said in a post on X.
DIAL also said its dedicated ground teams are working diligently with all partners to mitigate disruptions and ensure a comfortable experience for passengers.
(With input from agencies)
