To promote more inclusive travel on the Mumbai Metro-3 (Aarey–Cuffe Parade) route, the Mumbai Metro Rail Corporation (MMRC) has introduced a significant fare discount for passengers with disabilities.
Commuters with disabilities now receive a 25% discount on Metro-3 tickets that can be accessed through the “MetroConnect 3” app. According to the MMRC, the 25 percent concession was activated from November 23.
Here’s how compensation will work
On local and long-distance trains, individuals with 80% disability receive a 75% discount on fares, while their conductors get a 50% discount. Mumbai Metro Lines 1 (Ghatkopar–Versova), 2A (Dahisar–Andheri West) and 7 (Dahisar–Gundavli) also provide fare concessions for disabled commuters.
Earlier in its statement, MMRCL said that the company is committed to providing an accessible and inclusive transit system for all commuters, including persons with disabilities (PwD).
However, Metro-3 has not offered this benefit until now, which has raised the displeasure of several disability groups. However, Deepak Kaitike, a journalist-activist who has been demanding 50 percent concession for PWDs in the metro (Cuffe Parade in south Mumbai to Aarey JVLR in the suburbs), criticized the MMRCL for the delay in implementing the decision.
“Ten days were promised to introduce 25% concession for disabled persons. However, even after 20 days, the ticketing system has still not been updated and no disabled passenger can avail the discount,” Kaitike said in a post on social media platform X, as reported by PTI.
He claimed that Mumbai’s first underground corridor, Metro Line-3 or Aqua line, is still not suitable for the disabled as several lifts remain non-functional, making it impossible for wheelchair users to travel.
The fully underground line connects Colaba in South Mumbai with Aarey JVLR in the western suburbs via the Bandra-Kurla Complex (BKC) financial district, covering major commercial and administrative hubs.
Mumbai Metro
The 33.5 km long corridor has 27 stations and all but one (Aarey JVLR) are underground.
The entire line was officially opened on October 9. Mumbai Metro-3, the first fully underground corridor in the city, includes 27 stations: Cuffe Parade, Vidhan Bhavan, Churchgate, Hutatma Chowk (Fort), CSMT, Kalbadevi, Girgaon, Grant Road, Mumbai Central, Mahalaxmi, Science Museum (Worli), Worli, Siddhivinayak, B Kurharadevile, Dadar, (BKC), Vidyanagari, Santacruz, CSIA Domestic and International Terminals (T1 and T2), Marol Naka, MIDC, SEEPZ, Marol, Aarey Colony and Aarey Depot (End of JVLR).
Direct access to domestic (T1) and international (T2) terminals of Chhatrapati Shivaji Maharaj International Airport (CSMIA). Transfers at major stations like CSMT Metro, Churchgate, Mumbai Central, Dadar and Mahalaxmi.
