The Indian Standards (BIS) Office formulates standards for assessment of partners across sectors such as horseback riding, food supply, electronic shop and home, the above mentioned people said. This step can have an extensive impact on Indian digital platforms, standardize partners’ treatment across platforms and ensure that consumers experience consistent quality of services.
In the absence of any common standard, the company is governed by its own procedures to engage and evaluate partners, which often leads to discrepancies and complaints about evaluation, incentives and dispute remedy. In the past, the partners of the aggregator companies took the streets to protest against alleged high hand practices and forced the government to convey.
Gap
According to one of the three people, this emphasizes the gap in a system where some workers receive clear rules and benefits, while others face inconsistent or unclear treatment, which requires standardized instructions.
“The proposed standard seeks to create a transparent and fair framework for staff and consumers by defining parameters for assessment of partners, remedying complaints, feedback systems and privacy,” the person said.
BIS will study global benchmarks and proven procedures, including those developed by national standards in other countries, and integrate them appropriately to ensure that Indian standards are world levels, the other person added.
The European Union has set rules for improving the working conditions at work on the platform, increasing transparency in algorithmic proceedings, clarifying the state of employment and ensuring just remuneration and better working conditions.
In response to the question of Amit Kumar Singh, Deputy Director, Marketing & Consumer Affairs, BIS, said: “Recognition of meaning, Section Committee for Business Services, SSD 09 BIS decided to develop an Indian standard on this topic.
Questions sent to Amazon, Flipkart, Ola, Uber, Airbnb remained unanswered.
Global scene
Experts said it would also help Indian platforms to compete on the global phase by aligning their partner practices with internationally accepted standards.
“It has been observed that driving platforms are currently working according to their own rules and creating an opaque system. Framing standards for all such platforms will help partners associated with them and also ensure that consumers receive services according to set standards,” said Ashim Sanyal
Development means another step to formize the Indian economy of the concert. The concert staff in India have seen much pressure on social security, including the government plan to expand the healthcare benefits through the Ayushman Bharat system and facilitate registration through the E-SRAM portal. States like Karnataka, Tamil Nadu and Rajasthan have introduced various schemes to protect such workers.
The platforms of sharing and aggregator are digitally connected by people who offer goods or services with those who need them. This process includes three main participants: a platform provider, partners or service providers and consumers. Platform providers operate online systems that allow these exchanges. Partners are individuals or businesses who share or sell their goods and services through these platforms, while consumers are people who use them.
Sharp growth
This ecosystem has grown rapidly in India, with millions of workers depending on income platforms and millions of consumers relying on comfort and selection. It is assumed that the ride market, led by Uber, Ola and Rapido, reaches $ 8.28 billion in 2025 and is expected to grow by 12.08% annually to reach $ 14.65 billion according to the statistical portal. It is assumed that the number of users will increase to 400.37 million by 2030, with users’ penetration to 26.3% by 2025 by 2030. This growth underlines the scope of the concert economy and the importance of the introduction of standardized evaluation procedures for workers and service providers.
According to the Niti Report Aayog in 2022, in the Indian flourishing concert and the economy of the platform, the number of concert workers in India was estimated at 7.7 million in FY21. The report assumed that this number would increase by 23.5 million FY30 to 23.5 million, which is about 6.7% of non -agricultural labor and 4.1% of the total labor force in India. A study by the Ministry of Labor as a base that was published in June 2025 is designed by an Indian concert and workforce on a platform to reach almost 62 million by 2047, approximately 15% of non -agricultural labor.
“The BIS will prepare the standard through a structured evidence -based study from a comprehensive review of literature, followed by primary data collection and comparative analysis,” the third person said. “It will define liability for the platform, including monitoring, reporting, supporting partners and communication channels between consumers, partners and platforms,” the person added.
Existing procedures such as standard operating processes, audits and non -compliance will be reviewed and feedback systems and regular improvements will be introduced.
Experts in the field said that this step can bring the much needed consistency and credibility of the economy of the concert and the platform that has so far operated with limited regulatory supervision.
“Platforms for bicycles have emerged as important employment generators offering millions throughout India. Determination of standardized parameters for employees will bring clarity and consistency to how employment is provided, which ensures fair treatment of partners while maintaining the quality of services.” retail sector.
(Tagstotranslate) GI Group Holding (T) Retail Sector (T) E Commerce (T) Platform Economy (T) BIS (T) Food Delivery (T) Uber (T) Urban Co (T) Gig Economy (T) Homestay (T) Flipkart (T) Airbnb
