This season, Air India was hit by a festive chord with travelers. When the Navratri celebrations start all over the country, the airline earns applause online for a sophisticated gesture in its lounge in Mumbai, which became viral.
The paper shared by X introduced a special meal on the themes served to the guests in the lounge, with the headline: “Navratri special celebration @Airindia lounge of Mumbai-sweet gesture aircraft company. Amazing customer service at Air India Lounge Mumbai.
Another traveler published a picture of Sattvik’s food along with a personalized comment from the airline, which reads: “I wish you happy suggesh, let the divine blessing of Maa Durg will bring you and prosperity to you and your family.”
The gesture, although simple, hit a chord with Netizens, who consider it a refreshing example of how brands can accept Indian cultural traditions while increasing customer experience.
Social media reacts
This is India we love – tradition meets modern service. Well, Air India! “One user wrote.
Others commented: “Such festive vibrations! I hope to take note of more airlines.”
The traveler shared: “Air India really intensified its game. He loved hospitality.”
Navratri 2025
This year, the nine -day Navratri festival is observed from September 22 to October 2, which culminated in Vijayadashami or Dussehra. The festival celebrates nine forms of the goddess Durgy, honoring together as Navdurgas.
(Tagstotranslate) Air India
